Relocation Specialist
RELOCATION SPECIALIST
Various Locations – California and Texas
Our client is a fast growing, vibrant, exciting and world class leader in the Relocation Industry. The Relocation Management Company specializes in high-touch corporate relocation services for both domestic and international relocations. Growing at a significant pace (25% per year), the organization is seeking a talented relocation professionals with broad experience over a range of relocation management services to join the organization in the key role of Relocation Specialist. Due to dynamic growth, there are opportunities with this leading global mobility firm to work in Houston, TX, Dallas, TX, and Huntington Beach, CA.
The Relocation Specialist requires direct phone contacts with transferring families, corporate clients, domestic and international partners. The Relocation Specialists provides a single-point-of-contact for transferring employees for all aspects of relocation management, policy counseling, benefit utilization and relocation planning. Responsible for proactively interfacing directly with all supply chain partners and managing all aspects of every relocation from the initiation call to completion of the relocation benefits and needs. The role also manages the overall costs of the corporate clients’ programs including initiating the billing process to the corporate client.
Essential Functions:
- Comprehensive Policy and Benefit Coordination: Single-point-of-coordination and accountability for transferring employee on all eligible services providing high quality customized relocation services for transferee and his/her family.
- Household Goods: Referral to designated company representative or external vendors, surveys, vendor selection, completion of transferee insurance forms and monitoring of the actual move. Follow-up to ensure all aspects of the move have been satisfactory.
- Additional job components – direct coordination with supplier or service managed internally for transferees:
- Temporary Housing Coordination
- Car Shipment Coordination
- Home Finding Coordination (Renters)
- Travel Authorization to Supplier
- Expense Management
- Adherence to clients’ policies and tax guidelines
- Escalation management and resolution
- Invoicing and audit
Responsibilities:
- Knowledge/Experience of US Domestic Relocation Services and Practices
- Demonstrated customer service skills
- Ability to identify potential problems and develop creative solutions
- Excellent listening skills and consultative skills
- Strong interpersonal skills; ability to interact with individuals at various levels
- Excellent written and verbal communication skills
- International experience considered a plus
- Strong organizational skills, the ability to function as part of a team while acting as a self-starter
- Ability to manage deadlines, multi-task, and operate in a fast-paced environment
- PC proficiency – Word, Outlook, Excel, PowerPoint, and job related systems
Experience, Skills & Requirements
- Four-year college degree preferred but not required
- Excellent customer service skills
- Can-do attitude / outlook
- Ability to work in fast –paced environment with consistent change
- 2-5 years direct relocation experience or 5 years related customer service experience
- Financially proficient and comfortable with invoices, budgets, etc.
- Computer skills – Microsoft Office and web hosted job related systems, proficiency
in documenting work and file activity in the Client’s operating system is critical
If you have the experience, skills and college degree requirements outlined to fill this critical position, please update/input your resume in www.signature-source.com . You may also send us a resume (Word Document preferred) to signaturesource@gmail.com.
After our review of your qualifications, if there is a match, we will be in touch with you to schedule a screening call. If your qualifications do not match what our client is seeking to fill this role, we will keep your information confidential and notify you when an opportunity does become available that is a better match for your experience, skills and designations.
