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Director Account Management and Client Services

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DIRECTOR, ACCOUNT MANAGEMENT

Houston, TX

Our Client, a leading Global RMC organization is seeking a talented leader for the opening created by growth within the organization for a Director, Account Management responsible for driving client satisfaction of a portfolio of global clients, majority of them having multiple product lines and accountable for overseeing a profitable client portfolio and driving revenue.  This position can be a remote position.  International / Global Account Management experience (5-7 years of managing global account relationships in a tri-regional capacity is required), excellent presentation skills/presence, experience in presenting in Sales demonstrations and RFP presentations and professionalism are a must for success in being considered for this key position with our client’s organization.   Experience with extensive utilization of a customer management system for timely tracking of client activity is a must and woven into the daily responsibilities of this key position.

PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:  

Work with strategic clients to enhance our Client’s long-term relationship by maximizing client satisfaction, innovative development of opportunities, process improvements, and leader of a small office service team. 

  1. Function of the office leader for the Client’s region, responsible for hiring, training, mentoring and performance management of service delivery team with attention to efficiency and reduced waste. Conducts team meetings, performance reviews, caseload review, and ensure overall development and performance improvement for all team members.                                                                                .
  2. Accountable for client facing strategic management of a portfolio of clients, majority of them having multiple product lines (domestic, international, household goods). Demonstrates consistent ability to independently develop and manage strategic account plans. Deliver client business reviews.
  3. Identify and help drive incremental revenue opportunities. Demonstrates consistent ability to grow and maintain clients profitability, relationships and geographic scope of services.                                                
  4. Monitor and review service delivery escalations and works with appropriate parties to resolve issues to the client's satisfaction. Builds positive working relationships with client support groups to agree on root cause, develop solutions to prevent reoccurrence and determine timely client communication. Problem resolution and service recovery. Customer escalations, day-to-day issue resolution, and development and monitoring of any action plans needed to ensure that service level requirements are met and operational processes are continually improved.        
  5. Documents and maintains timely and accurate client requirements and profile information. Manage client activities in CRM Tools, such as SalesForce. Assists with implementation of a new client or new services for an existing client.         
  6. Demonstrates leadership qualities by teaching, mentoring and aiding in the development of team members and team initiatives.                                                                                                 
  7. Supports sales efforts as needed.                                                                        
  8. Performs other related essential duties as assigned or requested.         

REQUIRED EXPERIENCE:

Education: Bachelor’s degree in International Business, Business Administration, Management, or other relevant field is preferred. Five (5) years of relevant work experience is acceptable in lieu of formal education.

Knowledge/Experience: Minimum nine (9) years of professional corporate relocation industry experience with at least 6 years of previous account management experience. Minimum two (2) years of professional work experience in management required.

Licenses/Certifications/Specialized Training: GMS and/or CRP preferred.

Skills and Abilities: Able to travel regularly, approximately 50% of the time.

If you have the experience, and skill requirements outlined to fill this critical position, please update/input your resume in www.signature-source.com. You may also send us a resume (Word Document preferred) to contactus@signature-source.com . After our review of your qualifications, if your experience meets the needs of our client, we will be in touch with you to schedule a screening call. If not, please know that we will keep your information confidential and notify you when an opportunity does become available that is a better match for your experience.

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