Client Service Consultant – Assignment Management
CLIENT SERVICES CONSULTANT – ASSIGNMENT MANAGEMENT
Houston, TX
As a Client Services Consultant you will be responsible for managing the door-to-door shipping and assignment management relocation services for corporate assignees. The job role will require you to develop a relationship with the company’s existing clients, proactively managing their international relocations and global assignments in a fast-paced environment. You will act as a point of contact for both assignees and HR teams, and be accountable for shipping and assignment management relocation services throughout individual relocations- presenting quotations, booking third party shipping and relocation vendors, confirming schedules and retaining contact. Outstanding communication and customer service skills are absolutely vital.
Duties include:
- Managing, and being accountable for a caseload of HHG and assignment management relocation services for corporate accounts
- Implementing and adhering to the company's clearly defined processes to ensure consistency in services
- Updating the technology platform and delivering high quality data to our clients
- Researching, communicating, and ensuring that customs requirements and restrictions are adhered to for international relocations
- Co-ordinating and managing third party partners- reserving, booking, and auditing services provided by the partners
- Proactively communicating with assignees, colleagues, and shipping/relocation vendors
- Developing relationships with our clients, assignees, and shipping/relocation vendors
- Building an in-depth knowledge of assigned clients’ policies, cultures, and service requirements
- Preparing reports for clients and colleagues
Desired Skills & Experience:
- Outstanding communication skills
- Good verbal and written language skills
- A brilliant understanding of geography and cultures
- Outstanding organizational skills
- Experience managing multiple projects
- Ability to work proactively and independently
- A keen eye for detail and commercial awareness
- A positive, team focused, ‘can-do’ attitude
- The ability to manage and resolve conflicts or high pressure situations
- Fluency in English is essential – Additional languages are beneficial
- High level working proficiency in all Microsoft office programs- especially excel
- Experience within the relocation industry coordinating household goods and/or assignment management relocation services
If you have the experience and skills outlined above and are interested in this unique work arrangement, please submit your resume to us at www.signature-source.com or send a copy of your resume via email to us (Word format preferred) to contactus@signature-source.com.
