Vice President, Client Services – Virtual East Coast
VIC E PRESIDENT , CLIENT SERVICES
Virtual
Our Client, a highly regarded global third party organization and relocation employer is searching for the most highly qualified leader to fill a key client services managerial position in the organization. The Vice President, Client Services has primary accountability for an assigned portfolio of client accounts, client satisfaction and retention, revenue generation and profitability.
POSITION RESPONSIBILITIES
Conduct regular visits to clients in assigned portfolio, including annual account reviews
Ensure direct resolution of client issues and involve other team members as appropriate
Develop strategic client retention initiatives
Develop opportunities for new services and revenue generation within assigned portfolio
Consult on policy updates/revisions as appropriate
Review internal and external client reports for accuracy and follow up on revisions as needed
May assist with group move planning, preparation, consultation and execution
Ensure appropriate maintenance of client database with detailed accounting of contact information, contract information, etc…
Work collaboratively within a cross-functional team environment to utilize appropriate resources and resolve client issues effectively
Support Quality Assurance in addressing service delivery issues
Demonstrate knowledge of, and support, the company vision and value statements, policies and procedures, confidentiality standards and code of ethical behavior.
EDUCATION
Must possess a Bachelor’s degree in Marketing, Business Administration, Real Estate or related field
CRP or GMS preferred
TRAINING AND EXPERIENCE
Minimum of 10 years progressive growth in the relocation industry and/or in a client services role.
Broad knowledge of relocation industry and deep knowledge of the Company’s service offerings and client relationship management processes.
ESSENTIAL INTELLECTUAL FUNCTIONS
- Ability to build client trust through relationship management.
- Ability to resolve high stress client issues and understand related operations processes and procedures.
- Ability to juggle multiple tasks, including interpreting policies, resolving client issues and making sound business decisions with the big picture in mind.
- Ability to solve practical problems and deal with a variety of variables even in situations where only limited standardization may exist.
- Ability to read and analyze reports (e.g. financial, quality, annual) and ability to communicate client reporting needs effectively to reporting department.
- Ability to communicate verbally and in writing to supervisors, prospects, clients, employees and coworkers.
- May require 30% or more time traveling, or as dictated by client need.
If you have the experience and skills outlined above and are interested in this unique work arrangement, please submit your resume to us at www.signature-source.com or send a copy of your resume via email to us (Word format preferred) to signaturesource@gmail.com.