Renter Counselor

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Dallas, TX
Our client, a highly regarded global relocation management company is seeking a Rental Counselor to service transferees in its Dallas US headquarters location. The Rental Counselor is responsible for ensuring a positive relocation experience for the transferee by managing the day to day administration of assigned client relocation programs which include but are not limited to, coordination, approval and management of service deliverables, overall communication between and with transferees, colleagues and service partners and clients, management of benefit and service costs & expenses, and file and data management for rental transactions.
The Rental Counselor is responsible for managing the entire relocaiton process with the transferee and must be experienced in working with the leasing agents, brokers, property management and other suppliers involved in the rental process. Experience also with managing policies for multiple corporate accounts is preferred but not required.
Provide a positive relocation experience to/for each transferee; is responsible for a large volume caseload
●Learn and understand assigned clients’ relocation programs including all policies, processes and practices; clients with multiple policies and rental services
●Communicate changes and modifications with client programs to Operations Managers and all colleagues following established procedures; document in appropriate information systems as required
●Communicate the relocation road map, providing a comprehensive explanation of the relocation process, policies and practices to the transferee
●Communicate directly with client as necessary; make rental policy decisions and offer recommendations
●Is knowledgeable about service partners; serve as primary point of responsibility and coordination between service partners and transferee; includes but not limited to real estate and related industries, transportation and storage companies, lodging and rental car companies and any other non-routine service partner(s) as required by a particular situation
●Manage all data pertinent to each transferee’s relocation file; document all relocation activities and transactions in the appropriate information system
●Understand and manage costs and expenses connected to relocation deliverables, maximizing the full intent of the benefit while minimizing expenses and costs; demonstrate ability to develop and manage budgets and capped programs

Bachelors Degree or Equivalent combination of experience, skills, training and education

● Minimum 1-3 years experience as a rental counselor
● Must have real estate license
● Comprehensive knowledge and understanding of domestic relocation
● Service and customer centric
● Strong knowledge of Microsoft Office Products, Word, and Excel and databases knowledge of additional software packages is preferred; proficient with internal databases
● Able to confidently communicate/interface at multiple levels with transferees, clients and service partners
● Adept at interpreting, applying and communicating complex policies and service offerings
● Excellent negotiating and persuasion skills
● Strong project management skills; ability to manage multiple projects simultaneously
● Calm under pressure; well developed conflict management and consensus building skills
● Deadline and time sensitive
● Able to self direct and self manage
● Cost, expense and budget sensitive
● Able to make effective difficult business decisions based on factual information using good logic and commons sense
If you have the qualifications outlined above and want to be considered for this position, please update / upload your resume to us at www.signature-source.com and/or send us a copy of your resume (WORD format preferred) to us at contactus@signature-source.com. Your inquiry will be held in the strictest of confidence.

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  • National Association Executive Recruiters
  • National Association Personnel Services
  • Foreign for Expatriate Management
  • Society for Human Resources Management
  • Worldwide ERC
  • Women Business Enterprise National Council
  • Southeast Regional Relocation Council
  • Chicago Relocation Council
  • North Texas Relocation Professionals
  • Houston Relocation Professionals
  • Tennessee Relocation Council
  • Midwest Relocation Council
  • Metro Atlanta Relocation Council