Manager, Global Operations

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Manager, Global Operations

Northern California

Our Client, a highly regarded and respected global mobility relocation management company is in need of a stellar, experienced individual to join the Global Operations team in Northern California.  Due to new client acquisition, the regional office continues to grow at a fast pace while the team supports an internationally-known top-tier technology-based companies.


  • Managing daily activities of the team members to ensure quality service delivery to clients and their transferees including monitoring service levels & return rate metrics
  • Coaching, mentoring and developing team members including performance management specific to client processes, policies and procedures
  • Monitoring caseload and Consultant capacity to ensure equally balanced work distribution and delivery of quality service Understanding and maintaining accuracy of caseload reports
  • Assisting VP in managing client relationships with a focus on timely responsiveness as appropriate for clients
  • Ability to look ahead and anticipate both internal and external client needs
  • Being proactive in supporting all account functions with the VP and identifies strategic solutions to solve challenges
  • Ensuring team members have tools and resources needed to perform role responsibilities including but not limited to current, accurate and complete information regarding client policy, service partners/suppliers, service metrics and expectations
  • Serving as point of contact for and resolution of escalated issues; escalate issues further to SVP/ VP or Director of Global Operations as appropriate
  • Reviewing operational reports for data integrity and accuracy prior to outputs being sent to client(s)
  • Conducting and facilitating calls with client(s) for file status and transactional updates
  • Reviewing policy exceptions prior to making recommendations to client


The right “fit” for the individual will be someone that enjoys client interaction and policy consultation. A dynamic individual who gets how to manage a team and deliver stellar service to the clients.  Qualified candidates must have global mobility/relocation experience at the team management level.


  • Bachelor’s degree or equivalent experience is strongly preferred
  • 5+ years successfully managing service delivery teams or in positions of increasing responsibility within the relocation or consulting industry or in global organizations with a defined global mobility program
  • Must have a working knowledge of both domestic and global mobility disciplines
  • Working knowledge of AREV and GROW/Assignment Pro systems is a plus
  • Knowledge of global assignment management and Compensation/Payroll taxation preferred
  • Relationship building sensitivity/skills at multiple levels within client/partner organizations
  • Advanced knowledge of various software packages including but not limited to Microsoft products and Outlook
  • Excellent verbal and written communication skills with all levels within organizations
  • Travel independently as required by Company and or client
  • Bonus for international travel
  • Bonus for fluency in a foreign language in addition to English

If you have the experience and skill requirements outlined to fill this critical position, please update/input your resume for us at www.signature-source.com.  You may also send us a resume (Word document preferred) to contactus@signature-source.com.  After our review of your qualifications, if your experience meets the needs of our client, we will be in touch with you to schedule a screening call. If not, please know that we will keep your information confidential and notify you when an opportunity does become available that is a better match for your experience.

Apply for this position

  • National Association Executive Recruiters
  • National Association Personnel Services
  • Foreign for Expatriate Management
  • Society for Human Resources Management
  • Worldwide ERC
  • Women Business Enterprise National Council
  • Southeast Regional Relocation Council
  • Chicago Relocation Council
  • North Texas Relocation Professionals
  • Houston Relocation Professionals
  • Tennessee Relocation Council
  • Midwest Relocation Council
  • Metro Atlanta Relocation Council