Global Services Consultant

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Northern California


Our Client, a highly regarded global third party organization is searching for the most highly qualified professional to fill a key Global Services Consultant (GSC) position in the organization in the Western Regional office. The GSC must have good knowledge of international relocation as it pertains to policy interpretation and application, must demonstrate the ability to manage multiple projects simultaneously, build client trust through relationship management, manage to deadlines and budgets and rely on extensive experience and sound judgment to plan and accomplish goals, demonstrate knowledge of and support Company vision and value statements, policies and procedures, privacy, security and confidentiality standards and code of ethical behavior



The GSC is responsible for ensuring a positive relocation experience for the assignee by managing the day to day administration of assigned client relocation programs which include but are not limited to, coordination, approval and management of service deliverables, overall communication between and with assignees, client companies, colleagues and service partners, management of benefit & service costs and expenses, and file & data management.



Provide a positive relocation experience for each assignee

Learn and understand assigned clients relocation programs including all policies, processes and practices

Serve as single point of coordination for the assignee for the duration of the assignment

Communicate changes and modifications with client programs to Operations Managers and all colleagues following established procedures; document in appropriate technology systems as required

Communicate the relocation road map, providing a comprehensive explanation of the relocation process, policies and practices to the transferee

Is knowledgeable about the company’s service partners; serve as primary point of coordination between service partners and assignee; includes but not limited to real estate and related industries, transportation and storage companies, lodging and rental car companies and any other non-routine service partner(s) as required by a particular situation

Manage all data pertinent to each assignees relocation file; document all relocation activities and transactions into the appropriate technology system

Understand and manage costs and expenses connected to relocation deliverables, maximizing the full intent of the benefit while minimizing expenses and costs

Direct day to day activities for assigned Associate

Coordinate transferee home move activities with Move Management

Provide backup liaison between Move Management and International Operations transferees to ensure move is accomplished as directed and as scheduled; serve as a second-tier audit point to Move Management in move logistics

Coordinate and ensure that Quality Assurance questionnaires are returned by transferees

Coordinate with the Financial Specialists to ensure correct, timely and accurate billing of service fees for services performed

Prepare monthly international move statistics matrices



Bachelors Degree or

Equivalent combination of experience, skills, training and education



Good knowledge and understanding of international relocation with strong customer service experience

Strongly prefer second language fluency

Strongly prefer compensation experience i.e. payroll, balance sheets etc.

Service and customer oriented

Working knowledge of various software applications and tools including but not limited to Microsoft Office Products, (Word, Excel, PowerPoint)

Able to confidently communicate/interface at multiple levels across the Company, with assignees, clients and service partners

Adept at interpreting, applying and communicating policies and processes

Excellent negotiating and persuasion skills

Strong project management skills; ability to manage multiple projects simultaneously

Calm under pressure; well developed conflict management and consensus building skills

Deadline and time sensitive

Cost, expense and budget sensitive

Ability to make effective business decisions based on factual information using good, logical decision making skills

If you have the experience and skills outlined above and are interested in this unique work arrangement, please submit your resume to us at www.signature-source.com or send a copy of your resume via email to us (Word format preferred) to contactus@signature-source.com.

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  • National Association Executive Recruiters
  • National Association Personnel Services
  • Foreign for Expatriate Management
  • Society for Human Resources Management
  • Worldwide ERC
  • Women Business Enterprise National Council
  • Southeast Regional Relocation Council
  • Chicago Relocation Council
  • North Texas Relocation Professionals
  • Houston Relocation Professionals
  • Tennessee Relocation Council
  • Midwest Relocation Council
  • Metro Atlanta Relocation Council