Global Client Manager

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Job Responsibilities:

The aim of a Global Client Manager (GCM) is to own and manage the relationship with a key global client or clients and to develop and execute a plan to ensure that our Client’s organization both maintains and grows the current business relationship. The GCM will own the client as a P&L business, managing growth, retention, service delivery, innovation, KPI reporting, analytics and performance management on a global basis.

The GCM will work with team members individuals and functional team leaders to ensure that there is continuity to understand the goals and opportunities for specific clients under their management and that local actions are aligned to the global objectives (growth, margin and relationship focused).

Skills and Capabilities:

  • The ideal candidate will have at least eight or more years of experience in a senior sales or commercial position in International/Global Account Development.
  • Strong background in Global Account Management from within a Consulting/RMC/HR Services or Technology background would be preferable.
  • Proven experience of significantly increasing sales within existing accounts by better enabling the regional AM teams.
  • Proven background in overachieving sales targets and carrying a quota of portfolio revenue.
  • A strong background in developing and implementing a strategy for maintaining and developing existing accounts at a global level.
  • Proven ability to engage with and sell at C suite level by understanding the client’s future strategy and business goals.
  • Experience at employing a structured sales approach (i.e. Miller Heiman or similar);
  • Strong account planning and forecasting is essential, ideally using the Client’s system.
  • Provide regular updates and reports for Director of Global Accounts and other executive leadership as required.

Key Attributes:

  • Detail orientated and strongly process driven.
  • Ability to own issues and resolution.
  • Highly analytical with the ability to visualize a situation, gather information, articulate and solve complex problems
  • Capable of demonstrating excellent listening and questioning skills.
  • Strong communicator and team leader with good virtual, teaming experience and ability to operate in a matrix organizational structure.
  • Naturally customer service orientated with a passion for exceeding customer expectations
  • Understand and articulate value propositions
  • Influential in customer relations
  • Innovative approach towards both problems and opportunities.
  • Excellent at building trusted relationships with clients and becoming a “trusted partner.

Key Role Responsibilities:

  • Develop sales strategies and tactics to successfully achieve or exceed sales goals
  • A solutions-driven, disciplined, structured and collaborative approach.
  • Manage complex and lengthy consultative sales engagements
  • Ownership of the global revenue for the account.
  • Ability to development growth in Relocation and Assignment Management and Visa and Immigration Management Services.
  • Ownership of the Account Renewal Plan and RFP response process and production.
  • Lead client presentations
  • Forecast and communicate all customer opportunities and ongoing activities within Salesforce.com
  • Financial planning and budgeting for the account(s)
  • Qualify opportunities and negotiate terms and conditions
  • Custodian of account satisfaction measures
  • Internal champion for the client.

 If you have the experience, and skill requirements outlined to fill this critical position, please update/input your resume in www.signature-source.com. You may also send us a resume (Word Document preferred) to contactus@signature-source.com . After our review of your qualifications, if your experience meets the needs of our client, we will be in touch with you to schedule a screening call. If not, please know that we will keep your information confidential and notify you when an opportunity does become available that is a better match for your experience.

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