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Director, Global Client Relations

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Director, Global Client Relations

California

 

The Director, Global Client Relations (DCR) is responsible for managing and proactively developing the ongoing, overall client relationship with existing clients. The DCR creates strategic plans for all assigned clients, including a profitability analysis, identification of opportunities to sell additional services, strategic relationship plan (including development of tiered relationships), client culture analysis, identification of marketplace threats and other factors related to client management.  The primary job of the DCR is to ensure that clients are profitable and that they are not lost to competitors.  

 

The DCR plans, coordinates and conducts periodic client meetings, performance reviews and analyses as appropriate, and establishes client program goals together with the client and Operations team members.

 

Essential Functions and Responsibilities:

Primary Goal:  Ensure solid client relationships to avoid client loss and enhance relationships and profitability to our Client’s organization  

  • Proactively communicate with clients
  • Identify client needs
  • Establish, plan, and conduct client meetings
  • Review performance and analyze results
  • Creatively problem solve client issues 
  • Plan, create, and conduct client reviews
  • Establish client goals together with clients and Operations teams
  • Analyze and measure client profitability, reviewing pricing as needed
  • Identify and facilitate additional client services via contract supplements, and coordinate implementation of new services
  • Measure and manage client satisfaction

 

Qualifications and/or Experience:

  • Minimum 5 years of relocation management experience with at least 3 years of client relationship management experience
  • Prior experience in operations and/or sales preferred
  • CRP designation and college graduate preferred
  • Computer and Internet literate
  • Understands and embraces technology
  • U.S. Domestic experience required
  • Global experience preferred
  • Travel: 25% – 50%
  • Credit-worthy to pay travel expenses and obtain reimbursement
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  • Ability to work independently and achieve goals in a fast-paced environment
  • Ability to achieve consensus in challenging situations
  • Prior experience in client policy review and consulting  

 

Competencies:

  • Excellent interpersonal and relationship skills
  • Strong communication skills: verbal, written, and technological
  • Client service oriented
  • Creative problem-solving skills
  • Analytical and strategic planning skills
  • Independent and proactive work style
  • Thorough understanding of relocation services, policies, and contracts
  • Team player with ability to work cooperatively with other departments within the organization

 

If you have the experience, and skill requirements outlined to fill this critical position, please update/input your resume in www.signature-source.com. You may also send us a resume (Word Document preferred) to contactus@signature-source.com . After our review of your qualifications, if your experience meets the needs of our client, we will be in touch with you to schedule a screening call. If not, please know that we will keep your information confidential and notify you when an opportunity does become available that is a better match for your experience.

 

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  • National Association Executive Recruiters
  • National Association Personnel Services
  • Foreign for Expatriate Management
  • Society for Human Resources Management
  • Worldwide ERC
  • Women Business Enterprise National Council
  • Southeast Regional Relocation Council
  • Chicago Relocation Council
  • North Texas Relocation Professionals
  • Houston Relocation Professionals
  • Tennessee Relocation Council
  • Midwest Relocation Council
  • Metro Atlanta Relocation Council