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Client Service Consultant

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CLIENT SERVICES CONSULTANT

Houston, TX

 

As a Client Services Consultant you will be responsible for managing the door-to-door shipping and relocation services for corporate assignees. The job role will require you to develop a relationship with the company’s existing clients, proactively managing their international relocations in a fast-paced environment. You will act as a point of contact for both assignees and HR teams, and be accountable for shipping and relocation services throughout individual relocations- presenting quotations, booking third party shipping and relocation vendors, confirming schedules and retaining contact. Outstanding communication and customer service skills are absolutely vital.

 

Duties include:

  • Managing, and being accountable for a caseload of HHG and relocation services for corporate accounts
  • Implementing and adhering to our clearly defined processes to ensure consistency in services
  • Updating our technology platform and delivering high quality data to our clients
  • Researching, communicating, and ensuring that customs requirements and restrictions are adhered to for international relocations
  • Co-ordinating and managing third party partners- reserving, booking, and auditing services provided by the partners
  • Proactively communicating with assignees, colleagues, and shipping/relocation vendors
  • Developing relationships with our clients, assignees, and shipping/relocation vendors
  • Building an in-depth knowledge of assigned clients’ policies, cultures, and service requirements
  • Preparing reports for clients and colleagues

 

Desired Skills & Experience:

  • Outstanding communication skills
  • Good verbal and written language skills
  • A brilliant understanding of geography and cultures
  • Outstanding organizational skills
  • Experience managing multiple projects
  • Ability to work proactively and independently
  • A keen eye for detail and commercial awareness
  • A positive, team focused, ‘can-do’ attitude
  • The ability to manage and resolve conflicts or high pressure situations
  • Fluency in English is essential – Additional languages are beneficial
  • High level working proficiency in all Microsoft office programs- especially excel
  • Experience within the relocation industry coordinating household goods and/or relocation services

 

If you have the experience and skills outlined above and are interested in this unique work arrangement, please submit your resume to us at www.signature-source.com or send a copy of your resume via email to us (Word format preferred) to contactus@signature-source.com.

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  • National Association Executive Recruiters
  • National Association Personnel Services
  • Foreign for Expatriate Management
  • Society for Human Resources Management
  • Worldwide ERC
  • Women Business Enterprise National Council
  • Southeast Regional Relocation Council
  • Chicago Relocation Council
  • North Texas Relocation Professionals
  • Houston Relocation Professionals
  • Tennessee Relocation Council
  • Midwest Relocation Council
  • Metro Atlanta Relocation Council