Account Management Analyst

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Account Management Analyst




Our Client is seeking a talented professional to fill an Account Management Analyst position.  The position will be located on-site at one of the Client’s large corporate clients in Peoria, IL. The duties of the Account Management Analyst will be accurate and timely reporting of client data, supporting the interface between our Client Mobility teams, ensuring customer and client needs are met in a timely, efficient manner through delivery of high quality service.    The Account Management Analyst will provide expertise to Human Resource Managers on relocation or assignment-related issues or inquiries and interact with client contacts as needed.  The role will also provide policy counseling to relocating employees and/or pre-decision candidates, as needed and participation in special projects of our Client and the Client Mobility Team as needed




Client Reporting:

  • Prepare client specific cost & trend analysis presentations in support of designated account management teams
  • Compile information for internal/external client dashboards, ongoing client status updates, and client account reviews.
  • Create, produce client Dashboard reports; compile information for client reviews and assist management in proposing effective solutions to meet client goals.
  • Manage internal database, ensure client data integrity such as contracts, and support ongoing maintenance.
  • Create efficiencies in data retrieval and analysis and ensure proper documentation of all reports.
  • As necessary, conduct ad hoc analysis by synthesizing large volumes of data into meaningful conclusions.
  • Monitor internal controls and reports to update system as necessary


Account Support:

  • Works with Client Services Managers/Directors to continually partner with clients in order to fully understand their business, goals, strategies and challenges.
  • Assists Client Services Managers/Directors in management of Client specific processes and requests
  • Maintain and foster positive relationships with the Client’s internal departments and external suppliers in regard to exceeding client’s needs.
  • Supports Client Services Managers/Directors in client policies and recommend revisions as appropriate.
  • Ownership of Online Document Library.
  • Participate in client meetings as requested.
  • Support group moves as needed including Critical Path Schedule preparation.
  • Assist management in preparation of annual client year-end meetings, client proposals/presentations and projects, etc.
  • Research escalations, specific to operational issues.  Assists in resolution to client.
  • Monitor internal controls and reports to update system as necessary
  • Provides support to Client Mobility Team


Financial Analytics:      

  • Ensure data integrity is maintained for client matrix requirements.
  • Cost Projections as needed
  • Educate internal customers and clients on the processes, procedures, products and services of Operational and Relocation Accounting Department.
  • Monitor and report results on contractual client Service Level Agreements and goals that have been identified as being critical to quality.



  • Bachelor's Degree is strongly preferred
  • 5+ years of related business experience (reporting or financial analyst experience)
  • Proficiency with data processing software (SQL, Access and Excel, Cognos)


 DESIRED CHARACTERISTICS (Experience, Skills, Abilities):

  • Communication: Conveys information clearly, accurately and convincingly
  • Customer Advocacy: Builds and sustains collaborative working relationships with internal and external customers
  • Initiative: Focuses one’s personal efforts on identifying, anticipating and meeting the needs of others
  • Knowledge: Demonstrates mastery of job related knowledge and understanding of the components of the relocation life cycle
  • Managing Stress: Focuses on managing one’s personal stress and assist others during stressful situations
  • Planning and Organizing: Identifies, describes and organizes the activities, resources, and timelines necessary to accomplish a goal
  • Problem Solving: Obtains sufficient data to analyze a situation and draw conclusions from which to develop a plan of action or provide a response
  • Self Management: Uses an accurate view of one’s emotions, personal values and strengths
  • Teamwork: Collaborates with others in ways that accomplishes organizational goals


If you have the experience and skills outlined above and are interested in this unique work arrangement, please submit your resume to us at www.signature-source.com or send a copy of your resume via email to us (Word format preferred) to contactus@signature-source.com.   


Apply for this position

  • National Association Executive Recruiters
  • National Association Personnel Services
  • Foreign for Expatriate Management
  • Society for Human Resources Management
  • Worldwide ERC
  • Women Business Enterprise National Council
  • Southeast Regional Relocation Council
  • Chicago Relocation Council
  • North Texas Relocation Professionals
  • Houston Relocation Professionals
  • Tennessee Relocation Council
  • Midwest Relocation Council
  • Metro Atlanta Relocation Council