Vice President, Client Service AMS
VICE PRESIDENT, CLIENT SERVICES AMS
(Assignment Management Services)
Northeastern US
A leading Global RMC organization is seeking a talented leader for the opening created by growth within the organization for a Vice President of Client Services (VPCS)-AMS responsible for being a senior relationship manager for client contacts and procurement representatives. The position ensures overall client retention, operational execution and quality service delivery, senior relationship management, sales collaboration, Client Services Director (CSD), Senior Tax and Compensation Manager, and/or Tax Director (TD) supervision, colleague satisfaction, and the implementation of client strategy specific to a defined portfolio. The VPCS works primarily with Top 50 company accounts and oversees both domestic and global engagements and reports to the Regional Vice President of the Northeastern Region of the enterprise.
Essential Requirements for Job Success:
- Responsible for driving an overall service delivery experience for assigned clients by creating a “trusted advisor” relationship with several layers of the client’s management and personnel. Ensures that all targets that impact the measurement of our Client’s performance as a provider are met or exceeded.
- Responsible for account plan development and maintenance, management reviews, operational efficiency and execution, client forums, and business entertainment.
- Drives and supports business strategy development, implementation, and execution for a defined portfolio. Develops and drives revenue enhancement strategies in support of the business plan and the operational execution to ensure results are attained. Within the assigned account base, continually reviews current pricing arrangements and risk exposure to ensure retention.
- Collaborates with the sales leadership and Vice Presidents of Business Development to prospect new accounts and cross-sell existing accounts. Develops strategies for RFI and RFP support, sales presentation assistance, and site visit management.
- Oversees CSDs, Senior T&C Managers, and TDs to ensure data integrity, referral revenue capture, accuracy in fee billings and overall product quality, client service delivery, , and effective balancing of workloads throughout teams. Drives overall operational performance and consistency throughout assigned portfolio and in concert with other regional or global teams.
- Provides ongoing support and direction for client evaluations, pricing, service strategies, and account planning. Responsible for identifying volume and revenue variances and creating appropriate strategies to adjust to these changes in pricing, staffing, and other related areas.
- Provides creative input and planning for client events, such as the Client Summit, ERC, and other industry conferences. Determines strategies to promote our Client, offer educational content, and opportunities for client-to-client interaction.
- Analyzes client policies in depth, offering consultative insight and recommendations to improve program management and goal attainment.
- Responsible for P&L for a client portfolio, including budgeting and re-forecasting, and the achievement of defined revenue growth targets.
- Acts as a subject matter expert for services in one or more of the following areas: Domestic Relocation Policies, International Relocation Polices, International Assignment Management, Expatriate Tax and Cost Projections, Tax Equalization, Expatriate Payroll, Year-End Processing and Compensation Summaries, Tax Advances and Collections.
Education, Certification, and License Requirements
High school diploma or GED
Bachelor’s or Master’s degree preferred
Real estate license strongly preferred or obtained within one (1) year of hire
Experience
Five (5) or more years of leadership experience in the global mobility business
International required and domestic mobility experience strongly preferred
Direct client interaction and advisory experience required
Knowledge, Skills, and Abilities
Experience with global mobility practices, policy, and program design
Ability to manage tri-regional service delivery
Proficiency in Microsoft Office suite of products
Good people management skills
Strong oral and written communications skills
Ability to multitask in a fast-paced environment
Strong analytical and problem solving ability
Strong attention to detail
Excellent customer service and relationship building skills
Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions
Knowledge and ability to use typical office equipment (PC, calculator, fax machine, etc.)
If you have the experience, and skill requirements outlined to fill this critical position, please update/input your resume in www.signature-source.com. You may also send us a resume (Word Document preferred) to contactus@signature-source.com . After our review of your qualifications, if your experience meets the needs of our client, we will be in touch with you to schedule a screening call. If not, please know that we will keep your information confidential and notify you when an opportunity does become available that is a better match for your experience.
