888-613-4179

Manager, Domestic and Global Operations

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Manager, Domestic & Global Operations

Atlanta, GA

Our Client, a dynamically growing highly regarded global relocation management company, is searching for a Manager, Domestic & Global Operations. This position is responsible for managing all aspects of the day-to-day activities of the Global and Domestic Operations teams, including coaching, training, and career development. This role will also support the Client Development / Account Management team members to ensure that SLA performance metrics are met/exceeded through the delivery of exceptional service to assignees/transferees.  This manager will also work on new client implementations and client-specific expansion projects. 

Responsibilities:

  • Managing the daily activities of the Operations teams to ensure quality service delivery to clients and their transferees/assignees, including monitoring service level agreements (SLAs) and return rate metrics.
  • Coaching, mentoring, and developing of the Domestic and Global Operations teams, including performance management.
  • Ensuring team members have tools and resources needed to perform role responsibilities, including but not limited to, current, accurate, and complete information regarding client policy, service partners/suppliers, service metrics, billing, reporting, and expectations.
  • Serving as a point of contact for and resolving escalated circumstances for transactional issues with the team and client; responsible for escalating issues to senior leadership as appropriate.
  • Providing consistent communication to all involved parties regarding individual/ team metrics and results.
  • Ensuring effective implementation of processes to identify financial exposure and make sound decisions to eliminate/minimize risk.
  • Working collaboratively with colleagues and with service partners pertinent to execution of position responsibilities.
  • Participating in prospective client pursuits, including but not limited to, RFP responses and implementation projects.
  • Reviewing internal and external client reports for accuracy and follow up on revisions, as needed.
  • Coordinating operations efforts for clients with both domestic and international components.
  • Leading and participating in ad hoc projects as requested by the members of the leadership team.

Requirements:

  • Bachelor’s degree or an equivalent combination of experience, skills, training, and education.
  • 5+ years managing a domestic and/or global mobility operations team
  • Knowledge of U.S. Domestic and Global Assignment Management/Global Compensation and Payroll
  • Bilingual language skills preferred
  • Relationship-building/sensitivity skills at multiple levels within international client/partner organizations
  • Excellent verbal and written communication skills with all levels of an organization
  • Preferred real estate license and/or the Worldwide ERC® CRP or GMS designation (strongly preferred).
  • Previous experience in the relocation industry or international work/living experience.           

If you have the experience, and skill requirements outlined to fill this critical position, please update/input your resume in www.signature-source.com. You may also send us a resume (Word Document preferred) to contactus@signature-source.com. After our review of your qualifications, if your experience meets the needs of our client, we will be in touch with you to schedule a screening call. If not, please know that we will keep your information confidential and notify you when an opportunity does become available that is a better match for your experience.

Apply for this position

  • National Association Executive Recruiters
  • National Association Personnel Services
  • Foreign for Expatriate Management
  • Society for Human Resources Management
  • Worldwide ERC
  • Women Business Enterprise National Council
  • Southeast Regional Relocation Council
  • Chicago Relocation Council
  • North Texas Relocation Professionals
  • Houston Relocation Professionals
  • Tennessee Relocation Council
  • Midwest Relocation Council
  • Metro Atlanta Relocation Council