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Director, Global Account Management

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DIRECTOR, GLOBAL ACCOUNT MANAGEMENT

                                  Chicago, IL

 

Our Client, a global Relocation Management Company leader in the industry, is expanding global talent and adding a Director, Global Account Management to the team in Chicago, IL. The position reports directly to the Vice President, Global Client Engagement and will be responsible for a diverse portfolio of corporate domestic and global account management.  The selected candidate must live within the greater Chicagoland area. 

  • Responsible for managing domestic and international client relations, account strategy, trend analysis and upselling new and existing products for existing clients.
  • Maintain a high level of client satisfaction with program costs and service. Maintain and approve client portfolio of revenue and profit projections.
  • Primary contact to the corporate client in the administration of client’s relocation program. In collaboration with policy consulting department to research and recommend policy changes as needed to enhance effectiveness of client’s relocation program.
  • Resolve complex problems for clients to maximize customer satisfaction. Facilitation of client reporting based on client needs. Plan and conduct client reviews and meetings.
  •  Identify opportunities to maximize revenue and propose new services and/increase fees.
  • Partner with Domestic and/or Global Relocation Managers, Supply Chain, and Client Finance to achieve client goals by maintaining and measuring metrics through an audit driven environment. Communicate policy changes to team. Coordinate and lead client update meetings with operations team.
  • Partner with implementation team and completes designated responsibilities to ensure successful client transition
  • Assist the Relocation Operations training department as requested/as needed. This would include mentoring for on-the-job training, employee development and acting as a subject matter expert. Provides direction and feedback to new team members and constructive performance feedback to management.
  • Pull and compile reports per client requests.  Review and present this information in a consistent format to our corporate clients.  

 

QUALIFICATIONS & PREFERRED SKILLS

  • 3-5 years business/management experience
  • 1-3 years of operational management experience
  • 3+ years of global relocation experience
  • 3-5 years of relocation experience preferred
  • 2 years of account management experience in business services industry preferred
  • Excellent presentation skills
  • Strong problem solving and conflict resolution skills
  • Financial/accounting knowledge preferred
  • Understanding/embracing the direction and strategy of our Client’s organization
  • Strong oral and written communication skills
  • Strong computer skills
  • Ability to consult proactively with clients to enhance their policy and services offered
  • Successful project management skills
  • Skills to interact effectively with other departments in the organization in order to resolve client issues
  • Strong understanding of sale process and selling skills
  • Strong negotiation skills

EDUCATION & CERTIFICATION REQUIREMENTS

  • High school degree required
  • Undergraduate degree preferred
  • CRP preferred within 2 years of entering the relocation industry

If you would be interested in being presented for this opportunity, please update and/or submit your resume to www.signature-source.com or send us a soft copy of your resume via a Word document to contactus@signature-source.com.  If your experience and skills match what our client is seeking, we will be in touch with you to determine next steps.  If not, then we will respectfully retain your resume in our proprietary and confidential database for future opportunities.  Your inquiry will be held in the strictest of confidence. 

 

 

Apply for this position

  • National Association Executive Recruiters
  • National Association Personnel Services
  • Foreign for Expatriate Management
  • Society for Human Resources Management
  • Worldwide ERC
  • Women Business Enterprise National Council
  • Southeast Regional Relocation Council
  • Chicago Relocation Council
  • North Texas Relocation Professionals
  • Houston Relocation Professionals
  • Tennessee Relocation Council
  • Midwest Relocation Council
  • Metro Atlanta Relocation Council